Privacy policy

Last Updated: September 4, 2026

At EzyFind ("EzyFind", "we", "us", or "our"), accessible through ezyfind.store, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we collect and use it, when we may share it, how we protect it, and the choices available to you when you visit our website, place an order, or communicate with us.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with EzyFind, we may collect the following information:

Personal and Contact Information

When you place an order, contact us, or otherwise interact with our services, we may collect:

  • Full name

  • Mobile or telephone number

  • Email address

  • Billing address

  • Shipping or delivery address

  • City, state, and postal code

  • Information you provide when communicating with our customer support team

Order and Transaction Information

When you purchase a product from us, we may collect information relating to your order, including:

  • Products ordered

  • Order number

  • Order value

  • Payment status

  • Delivery status

  • Cancellation or return information

  • Refund information

  • Information necessary to process and fulfil your order

Payment Information

Payments made through our website may be processed by third-party payment service providers.

Depending on the payment method you choose, payment providers may collect and process information such as payment credentials, transaction details, and other information required to complete the transaction.

EzyFind does not intentionally store complete payment-card information such as your full card number, CVV, or banking credentials on our own systems. Such information is generally processed directly by the applicable payment gateway or financial service provider.

Device and Website Usage Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Operating system

  • Device type

  • Approximate location derived from technical information

  • Pages visited

  • Products viewed

  • Referring website or source

  • Website interactions

  • Date and time of visits

  • Cookies and similar identifiers

Marketing and Advertising Information

We may use cookies, pixels, tags, and similar technologies to understand how visitors interact with our website and to measure and improve our advertising campaigns.

Depending on the tools and services we use, information may be shared with advertising or analytics providers to help us:

  • Measure advertising performance

  • Understand website traffic

  • Show relevant advertisements

  • Identify which advertisements or campaigns resulted in purchases

  • Improve our products, website, and marketing

These services may include technologies provided by third parties such as Meta and other advertising, analytics, or marketing platforms.

2. HOW WE COLLECT INFORMATION

We may collect information in several ways, including when you:

  • Visit or browse our website

  • Create or submit an order

  • Enter information during checkout

  • Make a payment

  • Contact our customer support

  • Submit a return, refund, or cancellation request

  • Respond to our messages

  • Subscribe to marketing communications

  • Interact with our advertisements

  • Use our website through a mobile device or computer

  • Communicate with us through email, phone, WhatsApp, SMS, or other supported communication channels

We may also receive certain information from third-party service providers involved in processing, fulfilling, delivering, or supporting your order.

3. HOW WE USE YOUR INFORMATION

We may use the information we collect for the following purposes:

Order Processing and Fulfilment

To:

  • Process and confirm your orders

  • Arrange payment processing

  • Pack and ship products

  • Deliver orders to you

  • Provide order and delivery updates

  • Process cancellations, returns, and refunds where applicable

Customer Support

To:

  • Respond to your questions

  • Resolve complaints

  • Assist with orders

  • Verify order-related information

  • Handle return and refund requests

Order Verification

For certain orders, including cash-on-delivery orders, we may contact you by phone, WhatsApp, SMS, email, or other communication methods to:

  • Confirm your order

  • Verify delivery information

  • Clarify order details

  • Reduce fraudulent or incorrect orders

  • Coordinate delivery

Website Improvement

We may use information to:

  • Improve our website

  • Understand customer behaviour

  • Improve product selection

  • Identify technical problems

  • Improve checkout and shopping experiences

Security and Fraud Prevention

We may use information to:

  • Detect suspicious or fraudulent transactions

  • Prevent misuse of our website

  • Protect our customers and business

  • Investigate potentially fraudulent orders

  • Enforce our terms and policies

Marketing and Advertising

Where permitted, we may use your contact or website interaction information to:

  • Send promotional communications

  • Inform you about offers and products

  • Measure advertising effectiveness

  • Create audiences for advertising campaigns

  • Improve marketing campaigns

You may opt out of promotional communications at any time using the available unsubscribe mechanism or by contacting us.

Please note that even if you opt out of marketing communications, we may still send essential transactional communications, such as order confirmations, delivery updates, payment notifications, or information relating to your existing order.

4. WHATSAPP, SMS, EMAIL AND PHONE COMMUNICATIONS

To provide customer service and manage orders, EzyFind may communicate with customers through channels including:

  • WhatsApp

  • SMS

  • Email

  • Telephone calls

These communications may include:

  • Order confirmation

  • Order verification

  • Payment information

  • Shipping and delivery updates

  • Customer support

  • Return or refund communication

  • Promotional messages, where permitted

When these services are provided through third-party platforms, your information may be processed by those platforms according to their own privacy policies and terms.

5. COOKIES AND SIMILAR TECHNOLOGIES

EzyFind may use cookies and similar technologies on our website.

Cookies are small files or identifiers that help websites remember information and understand how visitors use the website.

We may use cookies to:

  • Keep our website functioning properly

  • Remember preferences

  • Improve website performance

  • Understand website traffic

  • Measure advertising performance

  • Understand which products or pages visitors interact with

  • Improve our marketing

Some cookies may be placed by third-party services that operate on our behalf or provide advertising, analytics, payment, or other functionality.

You may be able to control or disable certain cookies through your browser settings. However, disabling cookies may affect some website functionality.

6. SHARING YOUR INFORMATION

We do not sell your personal information as a standalone product.

However, we may share information with trusted third parties where reasonably necessary to operate our business and provide services to you.

These may include:

E-commerce and Website Providers

Our online store is operated using third-party e-commerce technology, including Shopify.

These providers may process information necessary to operate the website, checkout, orders, and related services.

Payment Providers

Payment information may be shared with payment gateways or financial service providers to process transactions and refunds.

Shipping and Logistics Providers

We may provide your name, phone number, delivery address, and order details to shipping and logistics providers so that your order can be delivered.

Marketing and Advertising Providers

Where applicable, information may be processed by advertising, analytics, and marketing technology providers to measure campaigns, understand customer behaviour, and improve advertising.

Technology and Service Providers

We may use third-party providers for services such as:

  • Customer support

  • Communication

  • Analytics

  • Automation

  • Order management

  • Website functionality

  • Data storage

  • Fraud prevention

These providers may process information only as necessary to provide their services to us.

Legal and Regulatory Requirements

We may disclose information where reasonably necessary to:

  • Comply with applicable laws

  • Respond to lawful requests

  • Protect our legal rights

  • Investigate fraud or abuse

  • Protect the safety of our customers, business, or others

  • Respond to legal proceedings or government authorities

7. SHOPIFY

Our online store is powered by Shopify, which provides the e-commerce infrastructure used to operate our store and process certain aspects of your shopping experience.

Information submitted through our store may therefore be processed by Shopify and its service providers.

For more information about how Shopify handles personal information, please review Shopify's applicable privacy documentation.

8. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links or integrations to third-party websites, services, payment providers, social media platforms, or other external services.

EzyFind is not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

9. DATA SECURITY

We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security of information transmitted through the internet.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Processing and fulfilling orders

  • Providing customer support

  • Maintaining business and transaction records

  • Handling returns, refunds, and disputes

  • Preventing fraud

  • Complying with legal, tax, accounting, or regulatory obligations

  • Enforcing our agreements and policies

When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to applicable legal requirements.

11. YOUR PRIVACY RIGHTS

Depending on applicable law and your circumstances, you may have rights relating to your personal information, which may include:

  • Requesting access to certain personal information we hold about you

  • Requesting correction of inaccurate information

  • Requesting deletion of certain information

  • Requesting information about how your personal information is used

  • Opting out of certain promotional communications

  • Withdrawing consent where processing is based on consent, subject to applicable law

To make a privacy-related request, contact us using the details provided in the Contact Us section below.

We may need to verify your identity or request additional information before processing certain requests.

Some requests may be subject to legal or regulatory limitations.

12. MARKETING COMMUNICATIONS

If you have provided your contact information and marketing communications are permitted, we may send you promotional information about EzyFind products, offers, discounts, or campaigns.

You can opt out of promotional communications by:

  • Using the unsubscribe option provided in an email, where available

  • Following the opt-out instructions provided in the communication

  • Contacting us at contact@ezyfind.store

Opting out of marketing will not prevent us from sending necessary transactional or service-related communications.

13. CHILDREN'S PRIVACY

Our website and services are intended for general consumers and are not specifically directed toward children.

We do not knowingly request or intentionally collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate steps.

14. INTERNATIONAL DATA PROCESSING

Some of the third-party service providers we use may process or store information outside India.

As a result, your information may be transferred to or processed in countries other than the country in which you reside.

Where applicable, we take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data protection requirements.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business

  • Changes to our website or services

  • Changes to the technologies we use

  • Changes to applicable laws or regulations

  • Changes to our data practices

When we make changes, we will update the "Last Updated" date at the beginning of this policy.

We encourage you to review this page periodically.

16. GRIEVANCES AND PRIVACY CONCERNS

If you have a question, complaint, concern, or request relating to the handling of your personal information, please contact us.

We will review your concern and take reasonable steps to address it in accordance with applicable law.

Contact Information

EzyFind

Email: contact@ezyfind.store

Website: ezyfind.store

Postal Address:

Habeeb Colony, Venkatapuram,
Hyderabad, Telangana – 500005, India

17. CONSENT AND APPLICABLE LAW

By using the EzyFind website and providing personal information, you acknowledge this Privacy Policy and the practices described in it, to the extent permitted by applicable law.

Nothing in this Privacy Policy is intended to exclude, restrict, or override any rights or protections that cannot lawfully be excluded or restricted under applicable law.