Refund policy
Last updated: September 4, 2026
At EzyFind (ezyfind.store), we are committed to providing quality products and a smooth shopping experience. This Return & Refund Policy explains when a return or refund may be considered and the process customers must follow.
By placing an order with EzyFind, customers agree to the terms of this policy.
📦 Return & Refund Eligibility
Returns or refunds are not automatically guaranteed.
A return or refund request may be considered when the product is received damaged, defective, or otherwise materially different from what was ordered, subject to review and approval by EzyFind.
To request a return or refund:
- The customer must contact us within the applicable return period mentioned below.
- The customer must provide clear photographs and/or videos showing the issue.
- The customer may be required to provide photographs/videos of the product packaging and shipping label.
- The product should be kept unused and in its original condition and packaging unless the product defect itself requires opening or use to identify the issue.
- Customers should not send any product back without receiving approval and return instructions from EzyFind.
⏰ Applicable Return Period
- Period Cramp Relief Massager: Return/refund requests must be submitted within 7 days of delivery.
- All other products: Return/refund requests must be submitted within 14 days of delivery.
Requests submitted after the applicable period may not be accepted, except where otherwise required under applicable law.
📸 Verification & Approval
Every return or refund request is subject to review and approval by EzyFind.
Customers must provide sufficient photographs or videos so that our team can assess the reported issue.
EzyFind may request additional information, photographs, or videos before making a decision.
The store manager/team will determine whether a return or refund is appropriate based on the specific circumstances, evidence provided, condition of the product, and applicable policy.
Submitting photographs or videos does not automatically guarantee approval of a return or refund.
If the submitted evidence does not reasonably establish a qualifying issue, the return/refund request may be declined.
🚚 Return Shipping
If a return is approved, EzyFind will provide the customer with the applicable return instructions.
Customers must not ship products back to EzyFind without prior approval.
Where the return is approved because of a confirmed damaged or defective product attributable to EzyFind, the applicable return-shipping arrangement will be communicated by our team.
For any other approved return, the customer may be responsible for applicable return shipping costs, as communicated at the time of approval.
💸 Refunds
If a refund is approved, it will be processed after the returned product has been received and inspected, where a physical return is required.
Refunds will generally be issued to the original payment method, subject to the payment provider's processing procedures.
Once initiated by EzyFind, refunds may take approximately 5–7 business days to reflect in the customer's account, depending on the payment provider or bank.
The final refund amount may depend on the circumstances of the approved return and any applicable charges that were clearly communicated to the customer.
❌ Non-Returnable Situations
Returns or refunds may not be accepted for:
- Change of mind or personal preference
- Incorrect or improper use of the product
- Damage caused after delivery due to misuse, negligence, accident, or improper handling
- Normal wear and tear
- Minor variations in colour, appearance, texture, or design that do not materially affect the product
- Products that have been altered, damaged, or used contrary to the provided instructions
- Products returned without prior approval
- Products that are not returned in the required condition or packaging, where applicable
- Requests submitted after the applicable return period
This list does not limit any rights that may apply to customers under applicable law.
🔍 Product Inspection
For approved returns, EzyFind may inspect the returned product to verify the reported issue.
If the inspection determines that the product does not have the reported defect or damage, or that the issue resulted from misuse, improper handling, or circumstances outside EzyFind's responsibility, the return/refund may be declined.
In such cases, the product may be returned to the customer, and the customer may be responsible for applicable shipping costs.
⚠️ Important Notice
EzyFind reserves the right to evaluate each return or refund request individually based on the circumstances and evidence available.
Approval of one return or refund does not create an obligation to approve another request involving different circumstances.
We may reject requests that do not satisfy the requirements of this policy or where sufficient evidence is not provided.
Nothing in this policy is intended to exclude, restrict, or override any rights or remedies available to consumers under applicable Indian law.
📧 Contact Us
For return or refund requests, please contact:
Email: contact@ezyfind.store
Website: ezyfind.store
When contacting us, please include your order number and clear photographs/videos showing the issue with the product.
